The House Policies
Booking
A valid card must be kept on file to book an appointment. No deposit is required unless stated for a specific service or promotion. By booking you agree to all salon policies.
Rescheduling & Cancellations
We require at least 24 hours notice to cancel or reschedule.
All cancellations and rescheduling requests must be made by calling the salon directly. DMs, texts or other messages are not considered an official cancellation unless confirmed by the salon.
A first time same day cancellation may be allowed depending on availability. Additional same day cancellations may be charged 100% of the scheduled service.
No Shows
Clients who do not arrive and do not contact the salon will be considered a no show.
No shows will be charged 100% of the scheduled service total. Any balance must be paid before booking again. Repeated no shows may result in loss of booking privileges.
Late Arrivals
We allow a 15 minute grace period.
After 15 minutes, your service may need to be shortened, adjusted or rescheduled. If we are unable to accommodate due to lateness you will be charged 100% of the service total.
Service charges
If you need to add, remove, downgrade or change a service please contact the salon as soon as possible.
Same day changes may not be possible due to timing or availability. If you are unsure what to book please call the salon.
Right to Refuse Service
House of Forever Fly has the right to refuse or discontinue a service when necessary for safety, comfort, health concern or repeated policy violations.
Payment & Tips
We accept cash, credit/debit cards, Apple Pay and tap to pay.
Cash tips only
Refunds
All services are non refundable.
If you experience an issue please contact the salon within 72 hours so we can assess and correct it. Refunds will not be issued in place of a correction.
Guest & Age Requirements
Please limit additional guests.
Clients must be 16+ to receive services, unless approved otherwise. Certain services may have additional requirements.
Artist Selection
Clients are welcome to book with any available artist.
We offer Emerging Artists and Master Artists. Pricing may vary by provider.
You are always welcome to switch artists. If you are unsure who to book with, contact the salon and we will help match you.
Health & Safety
Please reschedule if you are sick.
Please disclose any allergies, sesitivities, recent procedures or conditions that may affect your service.
Nail Service Safety
Nail services can be postponed or declined if there are any signs of an open wound, active infection, irritation or any other unsafe condition.
Esthetician Services
Please come with area dry and free of oils or heavy lotions.
Disclose any sensitivities, retinoids, laser treatment, sunburn or other procedures that may affect the skin.
Services may be postponed or declined if skin is irritated or compromised.
Retail & Returns
Eligible boutique items may be returned or exchanged with 7 days if unworn, unused and with tags still on them.
Body products are final sale
Jewelry is final sale
Sunday Appointments
Sunday appointments are available by pre booking and must be scheduled by Saturday